48-hour strike by call-centre staff

U.K.

Around 2,400 members of the PCS civil service union took two days’ of strike action in protest at call targets set by management. The employees work for the Job Centre Plus part of the Department of Work and Pensions and they argue that the targets put them under excessive pressure while failing to take account of the level of service provided to enquirers who may have serious worries about their welfare benefits.
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